All Order will be dispatched within 3-5 working days (Mon-Fri) of order, AustMotoGear.com.au will communicate any issues or time frames as they arise.
AustMotoGear.com.au uses Australia Post eParcel Service.
It might not be possible for us to deliver to some locations. If this is the case, we will inform you using the contact details that you provide to us when you make your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
AustMotoGear.com.au will not be accountable for late deliveries or loss or for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
For further information, please refer to our Shipping & Delivery Policy page.
Acceptance of Goods
On delivery of the order, you agree to inspect the goods for any faults, defects or damage and notify us within 5 working days of receiving the goods should there be a fault.
Availability of Goods
You acknowledge and agree that from time to time, some Goods on the Website may be out of stock or unavailable and we may not be able to fulfil all or part of your Order. If this occurs, AustMotoGear.com.au will contact you within five (5) Business Days to arrange a full or partial refund. We will use reasonable endeavor’s to process the refund within five (5) Business Days. Your receipt of your refund will depend on the period of time it takes your financial institution to finalize the refund. AustMotoGear.com.au is not liable with respect to any loss you or any third party might suffer as a result of any delay in processing your refund.
We reserve the right to withdraw or suspend any Good displayed on the Website from sale either temporarily or permanently at any time without notice to you. AustMotoGear.com.au will not be liable to you for any loss you or any third party suffers as a result of a withdrawal or suspension of availability with respect to a particular Good.
Where your Order is affected by an error on the Website (for example, in relation to a description of Goods, an image, Price or otherwise), we will reject the part of the Order that is the subject of the error. If applicable, AustMotoGear.com.au will proceed to fulfil the remainder of your Order in accordance with these Terms and Conditions. If you are not satisfied with the partial fulfilment of your Order, you can return your Order to us in accordance with the Returns and Refunds Policy.
You acknowledge and agree that:
a) all pictures and images of Goods displayed on the Website are for illustration purposes only, and the sizes and dimensions of Goods may differ in real life;
b) you have read any corresponding written description of the Goods prior to submitting your Order;
c) the colour of Goods as shown on the Website may vary slightly in shade in real life;
d) where we provide sizing or other measurements in the descriptions of a Good (where applicable), it is your responsibility to ensure that the actual size of each item is suitable for your purpose prior to submitting your Order; and
e) any accessory featured with the Goods is for illustration purposes only.
Returns and Refunds
AustMotoGear.com.au does not refund if you simply change your mind.
You may return faulty items purchased at AustMotoGear.com.au for a full refund within 10 days of purchase.
You are responsible for the postage of returning products purchased.
Upon receipt of the product, you may choose to return the product to AustMotoGear.com.au for a full refund if the product is faulty when you receive it. Faults will be assessed by our Customer Service Team and we may also consult with the supplier and/or manufacturer. If the product is found to be faulty you will receive a full refund, otherwise the product will be returned to you.
Refunds will be issued in accordance with our Returns Policy and will only be made to the original account used for payment. In some limited circumstances we may make a refund to an alternate account if the original has been cancelled or is not available. AustMotoGear.com.au will not consider requests for refunds after 10 days of purchase, unless the product is deemed faulty by our Customer Service Team.
For further information, please refer to our Returns and Refunds Policy page.
Loss of Goods
The risk of loss of goods shall be passed to you upon our delivery of the product to AustMotoGear.com.au’s nominated delivery company. AustMotoGear.com.au will not be held responsible for any loss, damage or liability as a result of this authority.
It is your responsibility to ensure that the products purchased are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the products will meet your individual requirements.
All warranties offered are the manufacturer’s warranties and not that of AustMotoGear.com.au.